You can make a reservation through our website by selecting your preferred location, date, time, and party size. Alternatively, feel free to call the specific location directly, and our staff will be delighted to assist you.

Reservations are recommended but not always required. Book a reservation to secure your preferred dining time. For parties of seven or more, a 20% service charge will be added, and we kindly request that these groups settle the bill with a single check. If your party exceeds 12 guests, please explore our private dining options for a more personalized experience.

Absolutely. If you booked your reservation online, please refer to the confirmation email you received to modify or cancel. If you made a reservation over the phone or in person, contact the specific Eddie Merlot's location directly. Our team will be happy to accommodate your changes if availability allows.

We strive to honor special seating requests, including preferences for tables, booths, or specific areas within the restaurant. While we cannot guarantee all requests, we will do our best to accommodate your preferences.

Walk-ins are welcome at Eddie Merlot's, based on availability. However, to ensure a seamless dining experience, especially during peak hours or special occasions, we recommend making a reservation in advance.

Our lounge area operates on a first-come, first-served basis. It's the perfect spot for a spontaneous visit to enjoy our signature cocktails and lounge menu.

Patio seating is available at select Eddie Merlot's locations and is often subject to weather conditions. To inquire about patio reservations, please book online or contact the specific location directly.

Yes! Eddie Merlot's offers private dining options for larger groups and special events. For parties larger than 12, we recommend exploring our private dining packages to create a memorable experience tailored to your needs.

If you anticipate being late, please inform the restaurant as soon as possible. While we will do our best to hold your table, extended delays may result in adjustments to your reservation.

At Eddie Merlot's, we pride ourselves on serving the finest USDA Prime Beef. Our steaks are carefully selected, ensuring a tender and flavorful experience with every bite.

Our special children's menu is available by request when dining-in.

Absolutely. We provide a selection of gluten-free dishes to accommodate guests with dietary restrictions. Our staff can guide you through the menu to ensure a safe and enjoyable dining experience.

Yes, we offer a variety of vegetarian dishes to cater to our guests' diverse preferences. From fresh salads to hearty entrées, there's something for everyone at Eddie Merlot's.

While our menu primarily focuses on prime-aged beef and seafood, we strive to accommodate all dietary preferences. Please inform your server of your vegan requirements, and our culinary team will do their best to prepare your meal accordingly.

Our menus, complete with pricing, are available on our website. Simply select your preferred location to view the most up-to-date offerings and prices.

While we do not have a nutritional guide, you can contact your specific Eddie Merlot's location directly for nutritional information. Our staff will be happy to assist you with any dietary concerns or questions.

Happy Hour offerings and times vary by location, but most locations hold Happy Hour from 4 pm to 6:30 pm. To find out the Happy Hour schedule for your preferred Eddie Merlot's, please visit our website and select the specific location.

Yes, we offer a distinct bar and lounge menu featuring a variety of appetizers, entrées, and signature cocktails. It's the perfect way to unwind in a more casual setting.

Guests are welcome to bring their own wine to enjoy with their meal. A corkage fee may apply, depending on local liquor laws; please contact your specific Eddie Merlot's location for details on the fee.

Yes, guests may bring in their own cake to celebrate special occasions. Contact your local Eddie Merlot’s for details on fees and to ensure the restaurant can accommodate your needs.

To maintain an elevated atmosphere, we kindly request that guests adhere to our attire guidelines. Hats, tank tops, flip flops, team athletic attire, items with offensive odor, and overly casual or revealing clothing will not be permitted.

Yes, we make every effort to locate and hold onto lost items. Please contact the specific Eddie Merlot’s location as soon as possible for assistance.

We take customer concerns seriously and strive to resolve them promptly. Guests are encouraged to speak with a manager during their visit, contact the restaurant directly, or contact us through our website.

We do our best to accommodate special requests, including table preferences and decorations, but they are subject to availability and restaurant policies. Please contact the location in advance to discuss your request.

Gift cards can be purchased online through our website or at any Eddie Merlot’s location.

Yes, when purchasing online, you may include a personalized message with your gift card.

Yes, you can have the gift card mailed directly to your recipient when ordering online.

We offer bulk gift card purchases for corporate gifts and promotions. Please email guestrelations@dividendrg.com with your request.

No, gift cards are non-refundable and cannot be exchanged for cash.

You can contact our Guest Relations team via the contact information listed on our website.

Check your gift card balance by emailing guestrelations@dividendrg.com with your gift card number.

Unfortunately, lost or stolen gift cards cannot be replaced.

No, Eddie Merlot’s gift cards do not expire.

Bonus cards can be redeemed for food and non-alcoholic beverage purchases, and can be redeemed during dining services. They are promotional and have an expiration date, which will be noted on the card.

Yes, multiple gift cards can be used during a single dining experience. 

No, only one gift card can be applied to online orders.

Yes, gift cards can be used for events. However, bonus cards are not accepted for events.

Yes, gift cards can be used for gratuity, depending on the available balance.

Eddie Merlot’s gift cards are accepted at all Eddie Merlot’s locations.

Yes, electronic gift cards can be shown on your phone and do not need to be printed. However, physical gift cards must be presented to be used.

Yes, we offer the Prime Society Rewards program for our loyal guests.

Prime Society Rewards is our loyalty program where guests earn points for dining and can redeem them for rewards. All rewards dollars can be spent at Eddie Merlot's.

You can check your account balance online through the Prime Society Rewards website.

Your username is the email address associated with your Prime Society Rewards account.

Your reward dollars will be available in your account and can be applied toward your next dining service or online order.

Reward dollars can be used for regular dining and online orders.

You can email a copy of your receipt along with your member number to guestrelations@dividendrg.com for eligibility verification. Please allow up to one week for points to reflect on your account.

We love your enthusiasm for the brand! However, we don’t currently offer steak knives, t-shirts, or other merchandise.

The minimum age requirement for employment is 18 years old. If you are eligible, please contact your nearest restaurant for employment opportunities.

Donation requests can be submitted through our website.

Eddie Merlot’s is named after a lighthearted moment shared over a bottle of wine. During dinner, a guest named Ed asked to be surprised with a great wine. When the Merlot was served, Ed was so impressed that he declared, “From now on, always order the Merlot.” In response, he was jokingly nicknamed "Eddie Merlot"—a name that stuck. The restaurant is an homage to that moment, celebrating a love for exceptional steaks, fine wine, and great company.